How can I get a refund?

Need a refund? No problem — just return your order within 28 days in its original, unopened packaging, and we’ll handle it fast.

Here’s how to make it smooth:

1. Print & include the Gorilla Return Form.

2. Pack it securely in a padded mailer — no loose packs.

3. Send tracked to make sure it gets back to us safely.

Once it lands with our team, your refund or replacement will be processed right away.

We can’t refund items that arrive opened or damaged, and we can’t cover parcels lost in transit — so always use tracked postage.

No drama, no delays — just straight-up fairness.