What is your Returns Policy?

1225 views  December 6, 2021

The Gorilla Return Policy

The Gorilla understands that things happen and monkeys sometimes change their minds. If your rent is due, your bar tab is out of control or it's your parners birthday, you can get a refund from The Gorilla to put a little change back in your pocket. Just meet these two conditions and follow the easy return instructions:

Return Conditions

  • Don't Open the Package. All returns must reach The Gorilla in the same un-opened condition as they were sent.
  • Don't Wait Too Long. Your return must arrive at The Gorilla within 28 days of the original purchase date.

Return Instructions

  • Login to your Gorilla Seeds account and cancel your order. Please include the reason for your return in the space provided.
  • Pack your unwanted seeds in a padded mailer so they don't get damaged en route.
  • Print the official Gorilla Seeds Return Form, fill it out & put in the mailer with your seeds.
  • Seal it really well so they don't slip out during transit. An extra piece of tape wouldn't hurt.
  • Put your return address on the outside of the padded mailer so that it will be returned if Royal Mail can't deliver it to Gorilla Seeds for some weird reason. 
  • Ship the return postage paid. Always use recorded delivery so you have proof of posting and delivery. The Gorilla can't pay any postage due on returns, and we aren't responsible for any packages lost in the post.
  • Please post to 

              Gorilla Returns

              PO Box 3418

              Bristol

              BS3 9JD

As long as you meet these conditions, The Gorilla will return all your bananas or send fresh ones as soon as we receive your return.

Did you find it helpful?